1 application Specialist

Company Profile

Founded in 1978, InterSystems Corporation is a US$220,000,000 privately-held software company with offices in 22 countries and corporate headquarters in Cambridge, Massachusetts. We provide the premier platform for connected healthcare, and our innovative products are widely used in other industries that demand the highest software performance and reliability. Our clients include TD Ameritrade, British Telecom, U.S. Army, Cleveland Clinic, Deutsche Bank, Johns Hopkins Hospital, Kaiser Permanente, Merrill Lynch, Prudential Insurance Company, Volvo, and thousands of other successful organizations.

Simply stated, our mission is to be a creative technology partner.
Check. www.intersystems.com

Job Summary: 
The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. The AS will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Job Responsibilities:
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product

Job Qualifications:
• General aptitude for solving problems and using technology to improve processes
• Understanding and experience in implementation of product solutions
• A solid grasp of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes

Highly Advantageous Experience:
• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
• Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls

“We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services or Veterans’ status, or any other class protected by applicable law.”

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